A photo of Jenn Southan - Director Of Customer Experience

Jenn Southan - Director Of Customer Experience

Director of Customer Experience

Jenn is responsible for the entire customer experience, from helping to design new features to writing documentation to answering support emails. She's the eyes and ears of our customers.

Like everyone on our support desk, Jenn was an enthusiastic TeamSnap customer before she joined the company.

Jenn has a degree in Information Systems Management from the University of Maryland Baltimore County, and worked as a consultant for eight years before taking time off to raise her kids full time while volunteering. She enjoys working at TeamSnap because it lets her combine her technical skills with her love of sports and helping people. When not cheering on her kids’ soccer teams, she’s a huge fan of the Baltimore Ravens and DC United.

Jenn hails from Maryland, where she lives with her husband Glen and two enthusiastic soccer-playing kids. When not helping TeamSnap customers, she spends her weekends driving the roads of suburban Maryland and Virginia and camped out on soccer fields.