Last modified: Mar 10, 2017
If you are located outside of the United States, please note that the information you provide to us will be transferred to the United States, where laws regarding processing of personal information may be less stringent than the laws in your country. By using the Sites and Services, you consent to this transfer.
Collection and use of personal information and other information
We may receive personal information from third parties that provide services for us in connection with the Sites and Services, and TeamSnap may associate this information with the personal information we already have. We may receive personal information (including your email address) from a current user of the Sites and Services.
Examples of optional information that you or members of your team may provide include:
- Your contact information (e.g., phone number, physical address, etc.)
- Sports specific information (e.g., position, sports statistics, etc.)
- Schedule information (e.g., whether you plan to attend an upcoming event)
- Location information (e.g., your physical location at a given time)
- Device and software information (e.g., the type of mobile device and associated hardware and software information, the browser used to access our web service, etc.)
If you are the parent or guardian of a player whose team is using TeamSnap, we may ask you for such optional information about your child. The service is not intended for use by children under 13 and we never knowingly collect personal information from children under 13.
If you are a team owner, you may need to pay for your use of our Sites and Services using a payment card (e.g., credit or debit card). We use third party payment card processing companies to process payments in connection with the Sites and Services. These third parties have committed to TeamSnap to process your payment card information in a secure, PCI compliant manner. Your payment card information is processed and retained by these third parties and will not be passed on to TeamSnap; TeamSnap does not store your payment card information.
If you are a team manager or league commissioner, you also may use TeamSnap to collect funds from other users. We may deduct a payment processing fee from these fund transfers, but we will always spell out any applicable payment processing fees at the time of the transaction. In addition, we will not use payment information you have provided for fund transfers to charge you for other services. The fund transfers do not flow through TeamSnap and are accomplished using PayPal or another third party payment system, which is subject to separate terms with that third party (please review the section of this policy entitled “How We Share Your Information” below for more information).
Use of certain technology designed to prevent cookies or other advertising related technologies (such as ad blocking software) may interfere with the correct operation of the TeamSnap website and services.
We may use or access our cookies or web beacons on our website or third party websites to serve ads to you in a more personalized fashion. We let other companies (including data providers, advertising networks, advertisers) on our Services set and access their cookies or web beacons on your computer or access your device identifiers. These companies use these technologies to enable you to receive customized ads or content through web, mobile or other media channels. Other companies' use of their cookies and web beacons and of device identifiers is subject to their own privacy policies, not this one. These companies do not have access to our cookies except as described under “Advertising,” below.
Do Not Track Settings
Use of personal information
Monitoring user activity
Managing Your Information
If you are a registered user, you may review, update, correct or delete your personal information by logging into TeamSnap at www.teamsnap.com. If you are unclear about how to do this or have concerns, contact us [email protected]
Photos, team schedules and other information may be maintained by the team or group managers. If you have concerns about that information, contact your team or group manager or drop us a line [email protected]
We may communicate with you at various times, with administrative emails or phone calls, about transactions and service announcements, customer service responses and promotional emails like special offers, newsletters and updates. You can choose to stop receiving promotional emails at any time simply by changing your preferences, unsubscribing through the applicable Sites and Services, or using an email's unsubscribe function. You may not opt out of receiving administrative messages or customer service responses, unless you delete your TeamSnap account. If you have agreed to receive marketing communications through interactions with our partners, you must change your communication preferences with them directly.
If you choose to invite others to use TeamSnap, we ask you for your friend's email and possibly their name. We will automatically send your friend a copy of the email. TeamSnap or our service providers store this information for the sole purpose of sending this one-time email. Your friend may contact us [email protected] request that we remove this information from our database.
How We Share Your Information
TeamSnap will not sell, rent or lease your personal information to others except as described in this policy. TeamSnap shares personal information in the following ways:
- TeamSnap employs various third-parties to run its service, as further described below. These are trusted partners who operate components of the TeamSnap architecture. TeamSnap relies on these third parties to maintain the safety and security of your information.
- We may share your personal information with third party service providers to: provide you with the Sites and Services that we offer you; to conduct quality assurance testing; to facilitate creation of accounts; to provide technical support; and/or to provide other services to TeamSnap or to you.
- TeamSnap may engage data providers who may collect certain web log data to enable you to receive customized ads or content through web, mobile or other media channels.
We use third-parties to help measure our content and advertising effectiveness and to serve ads on our behalf and on behalf of other third-parties. These ads are in some cases targeted to you based on personal information collected across other websites and are shown on our website and on third party websites. We may share some anonymous information (for example, your role as a coach or participant in the group with which you are involved or the sports or activities with which you are involved), as well as anonymous, aggregated demographic information. These third parties may place cookies or web beacons on our websites or access your device identifiers. These third parties have committed to not include any personal information in these cookies. Teamsnap may share your email address with such third parties, solely in a hashed form that does not, in itself, identify you. To opt-out of these data provider cookies, please visit http://www.aboutads.info/choices or http://www.networkadvertising.org/choices.
Advertisers (including ad serving companies) may assume that people who interact with, view, or click on targeted ads meet the targeting criteria (for example, men ages 25-38 from a particular geographic area with interest in sports). By interacting with or viewing an ad you are consenting to the possibility that the advertiser will assume that you meet the targeting criteria used to display the ad.
We also access non-personal information from third parties to improve the TeamSnap Sites and Services. For example, we access information about your location, determined from your IP address or mobile device location information, to personalize your experience. We may use this information to provide you with weather or other information that pertains to your location.
TeamSnap does not knowingly collect information from children under the age of 13. Furthermore, we do not target our service to children under these ages nor do we knowingly communicate with children under 13. When we work with teams and groups with children under 13, the parents / guardians of the children are responsible for entering and managing their children’s information or authorizing others to do so.
Security and Retention
The security of your information is important to us. We store your personal information in TeamSnap’s systems and we use reasonable security precautions to protect it.
No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee the security of your personal information or other information. If you have any questions or concerns about security, drop us a line [email protected] we will do our best to respond to them.
We retain information as long as it is necessary and relevant for our operations. Typically we retain information submitted for a team or group until it is deleted by the user or team/group owner/manager so that it may be accessed for that team or group on an ongoing basis (for example in the next sports season). In addition, we may retain personal information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Service and take other actions permitted by law.
Third Party Sites
Notice to California Residents - Your California Privacy Rights
A California resident who has provided personal data to a business with whom he/she has established a business relationship for personal, family, or household purposes (a “California Customer”) may request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes. In general, if the business has made such a disclosure of personal data, upon receipt of a request by a California Customer, the business is required to provide a list of all third parties to whom personal data was disclosed in the preceding calendar year, as well as a list of the categories of personal data that were disclosed. California Customers may request further information about our compliance with this law by e-mailing the address specified below in “Questions”. Please note that we are required to respond to one request per California Customer each year and we are not required to respond to requests made by means other than through this e-mail address.
S.B. 568, titled “Privacy Rights for California Minors in the Digital World” allows California minors a right to delete content that they posted to a website, social media profile, or online service while under the age of 18. To request removal of any such content, please contact us [email protected]