Specialized Help & Support
TeamSnap Support Offers First-Class Help for Club & League Customers
TeamSnap for Clubs & Leagues is quick to set up, so robust and so easy to manage that odds are, you’ll probably never need us. But if you do, we’re here for you with support 365 days a year. Club & League customers receive the benefit of dedicated help staff across three time zones to meet your needs. And we hire support staff from our customer base, so they know exactly what you’re facing.
- Is on duty 365 days a year,
- Is available through email and live chat,
- Provides an instant response time during business hours,
- Has staff dedicated exclusively to Club & League customers,
- Is spread across three time zones to meet your needs, and
- Offers written and video tutorials and webinars on how to make the most of TeamSnap for Clubs & Leagues.
Dedication to customer support has been a cornerstone of TeamSnap since we were founded in 2009, and we take a unique approach to make sure you get the answers you need.
- We hire from within our customer base, so the dedicated Support Team is familiar with the problems customers face, as well as the solutions. They know every aspect of our products, inside and out.
- Every employee at TeamSnap works support, from the CEO to product managers to engineers. This way, we understand your pain points and requests and can work them into product development.
- We respond to emails 365 days a year, and many requests are answered within minutes.
- We have a 96 percent customer satisfaction rate! Our customers love us, and you will too.