TeamSnap Logo
Log inFind My Team
  • Solutions
    • For Business
      For Business

      Tools for clubs, leagues, tournament organizers, and associations to run their business

      For Teams
      For Teams

      For coaches, players & fans to stay connected on our top-rated mobile app

      Promo image
      • Overview
      • Program ManagementManage all aspects of your organization
      • SponsorshipAccess our network of opportunities
      • RegistrationPayments, dues, and more
      • TournamentsBuild and manage your events
      • PaymentsA better way to manage payments
      • Website BuilderProfessional & mobile friendly sites
      • SchedulingAutomate games & practices
      • Services & SupportIndustry-leading account support
      • MessagesSimple, reliable communication
      • Get started!Chat with our team right now
  • Pricing
  • Resources
    • Community

      Our mission is to enhance the lives of kids by enabling participation in sport

        Other resources
        • Blog
        • Coaches’ Corner
        • For Business Resources
        • TeamSnap Updates
        • Help Center
        Company
        • About
        • Careers
        • Partners
    • For Brands
      • Build relationships in the moments that matter.

        Convert families into superfans with TeamSnap for brands.

          • OverviewThe #1 way to reach the Chief Household Officer
          • AudienceLearn about our audience and network
          • CapabilitiesExplore our products and measurement solutions
          • Download Media Kit

      Find My Team

      Sign upLog in
      Sign upLog in
      BlogAnnouncements
      • General Sports
      • Health and Safety
      • Coaching
      • for Business
      • Announcements
      Featured image: Sports Organizers Are Losing Thousands in Refunds

      Nov 18, 2019 • 3 min read

      Sports Organizers Are Losing Thousands in Refunds

      /images/teamsnap-badge.png
      Anand Patel

      Posted in:
      • Announcements
      • Clubs & Leagues
      • TeamSnap Features

      It requires money to operate a successful sports organization–plain and simple. Typically, a bulk of these funds come from registration fees, which allows the organization to sustain itself based on budgets and forecasts created prior to the season.

      Unfortunately, uncertainty can throw a huge wrench in these budgets and forecasts. 

      Unexpected incidents can lead to a change in mind or an inability to participate.

      Parents demand refunds or get aggressive with chargebacks, and organizers are left with holes in their bottom-line. 

      Taking a look at the numbers

      Refunds are something a majority of sports organizations have to deal with at some point in the year. Out of all the organizations that used TeamSnap for registration and invoicing over the past 12 months, 59% of them had to provide some sort of refund– of which 68% had refunds totaling over $500, and 50% over $1,000.

      On average, across all accounts that had refunds over the past 12 months, organizations handed out $3,243 in refunds. So it definitely isn’t just chump change. 

      The average refund amounts differ by sport, and there are even non-traditional sports such as kickball and netball that see high volumes, with $3,343 and $6,550 in average annual refunds respectively. 

      Protecting yourself against refunds

      How do sports organizations protect their cash flow and bottom-line?

      Some clubs and leagues implement a no-refund policy, which does not protect you against chargebacks but is a great way to cut out the headache of refunds. Unfortunately, this can come with parent backlash. Parents have no control over their child falling sick or getting injured. They cannot foresee when the weather is going to get in the way of them getting to a tournament. These are unexpected incidents and parents naturally want their money back.

      Parents want reassurance that they will be covered in case something unexpected comes up.

      Now you can provide parents in the U.S. with this reassurance and peace of mind by offering them registration insurance through our partnership with Registration Saver (Regsaver). 

      Enable registration insurance directly within your form, and allow parents to cover themselves in the case of unexpected incidents, such as an illness, an injury, or bad weather.

      There’s no additional cost to your organization, and you get to implement a no-refund policy without guilt or uncomfortable conversations. It’s a win-win!

      Regsaver is already enabled by default on newly created registration forms, so there are no hurdles for you to jump through. Just turn on online payments and open up registration. You can also go back and enable it on all existing registration forms. Learn more about the process here.

      *Regsaver is currently only available for U.S. customers.

       


      Download our app

      app-storegoogle-play

      Share this post


      Create Your Team Today!

      It’s Free and Free is Good!

      Sign Up Your Team!Free and Paid Plans Available
      Products
      Sports Organizations
      • Get a demo
      • Features
      • Pricing
      • Tournaments
      • FAQs
      Coaches or Team Managers
      • Features
      • Pricing
      • Tournaments
      • Get Started
      Parents or Athletes
      • Features
      • Pricing
      • Find My Team
      • Get Started
      Sports
      Sports Organizations
      • Baseball
      • Basketball
      • Football
      • Ice Hockey
      • Lacrosse
      • Soccer
      • Softball
      • Volleyball
      Teams
      • Baseball
      • Basketball
      • Football
      • Ice Hockey
      • Soccer
      • Softball
      • +100s more
      Resources
      • Blog
      • Coaches’ Corner
      • Return To Play
      • For Business Resource Library
      • Skills & Drills
      • Press Releases
      • TeamSnap Updates
      • TeamSnap Help Center
      • Community
      • Why TeamSnap?
      Company
      • About
      • CareersHiring!
      • For Brands
      • Partners
      • TeamSnap API
      • Responsible Disclosure Policy
      • Youth sports team and sports org app Apple App Store Logo
      • Youth sports team and sports org app Google Play Store Logo
      • social-media-facebook
      • social-media-twitter
      • social-pinterest
      • social-instagram
      • social-video-youtube
      • professional-network-linkedin
      • social-tiktok

      TeamSnap Footer Logo

      Copyright © 2005–2025 TeamSnap, Inc.

      • Sitemap
      • Terms
      • Privacy Policy
      • California Privacy Policy
      • Your Privacy Choices